Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

Getting in Touch

How can I get in touch with someone?

You can either email us at info@frostedbetty.com, fill in our custom inqiury form online or you can give us a call at 713.705.2199. Please keep in mind that it may take up to 48 hours to get back with you as we are busy in the kitchen. If the matter is urgent, please make sure to state that when you leave us a message and we will try to get back with you as soon as we can.

Do you have a store front?

Yes, we do have a catering kitchen, but keep in mind this is not a retail bakery location. We do offer by appointment only pick ups and decorating parties/classes at our kitchen location. Our kitchen is located at 3130 N. fry rd. Suite 800 Katy, TX 77449. **Please make sure you have set up an appointment before arriving to our kitchen as we may not be on site.

What are your hours of operation?

Our hours of operation vary depending on our catering and order schedule, but usually we are available Monday-Friday from 10am-5pm. All inquiries after 5pm, will be handled the next business day.

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Ordering

How much notice do you require?

As soon as possible! Some dates fill up faster than others, and if your request requires custom work, we will need the time to source them. At a minimum, please give 3-4 weeks' notice for a custom order. If you need something sooner, contact us and we'll see if we can accommodate. (add contact method and details)

What is your refund policy?

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Frosted Betty Bake Shop does not accept returns, provide refunds or exchanges. If you wish to cancel your order, a full refund will be issued as long as we are given 7 days notice. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing info@frostedbetty.com WITHIN 2 DAYS of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Frosted Betty Bakeshop experience. Due to the perishable nature of our product, all claims submitted after the 24 hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, Frosted Betty Bakeshop will issue a credit or re-order.

Do you have a minimum order?

How do I place an order?

If the treats you require are available on our website, place an order here! If not, please complete a custom order form and we will get back to you as soon as possible. Please make sure you let us know quantity, date required, theme, colour scheme and if you require postage.

Do you cater for those who have special dietary needs?

Yes! We offer gluten free, diary free, eggless and vegan cakes.

Do you require a deposit?

For celebration cakes, fondant cookies and other treats: Once you've decided to go ahead with your order, to secure your date & order we require a 25% non-refundable deposit. For Celebration orders an Invoice will be sent to you one week before your collection date for you to pay the remaining 75% balance on your order.

If your order is under $50, then it is payable in full at the time of ordering. If you have requested a delivery service, the cost of this will be included in the final, agreed price.

For Wedding Cakes: All wedding cake prices are tailored to each design.
Once a quotation has been sent, your date will be held for 1 week. 
To secure your date a 50% non-refundable deposit must be made. An Invoice will be sent to you 4 weeks before your wedding day for the remaining 50% balance on your order to be paid.

If you wish to pay in multiple installments, this can be arranged upon confirmation of the order.

Dates are not secured unless the deposit has been paid.
Wedding cakes with less than 4 weeks’ notice will have to be paid in full. 
Any changes made to wedding cakes must be made at least 6 weeks prior.  

Once a cake has been delivered and set up, I cannot be held liable for any damages done. 

For Dessert truck rental or catering: All prices are tailored to your specific event details.
Once a quotation has been sent, your date will be held for 1 week. 
To secure your date a 50% non-refundable deposit must be made. An Invoice will be sent to you 4 weeks before your event day for the remaining 50% balance on your order to be paid.

If you wish to pay in multiple installments, this can be arranged upon confirmation of the order. Dates are not secured unless the deposit has been paid.

Do you have a minimum order?

We have a minimum of 24 cookies for custom orders. This includes a minimum of 6 of each design. Our website range has a minimum of 6 cookies, excluding gift packs and party favours.

what is your cancellation/modification policy

All cancellation requests must be submitted a minimum of 7 business days prior to your scheduled pick up or event date. Once preparation and baking has commenced, there are no refunds provided for cancellations or modifications. However, at its sole discretion, Frosted Betty Bakeshop may grant cancellation and/or full or partial refunds after orders are baked depending on circumstance. For order cancellation or modification requests, please contact our Customer Service Team by emailing info@frostedbetty.com or call us at 713-705-2199 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule. 

Do you accept last minute orders?

Sometimes! Please call us to see if we are able to do, but keep in mind there may be an additional charge during busy periods. 

Special Orders and Large Quantities

For special orders and large quantities, please reach out to info@frostedbetty.com at least two weeks (14 days) prior to desired pick up date with the date you’d like your order for, quantities required, and desired flavors. Our team will provide you with the options we have available to best suit your needs. All special and large orders require credit card information for reservations and are accepted on a first come, first served basis based on availability.

Can we send you a DM through social media to order

Unfortunately, we do not take orders of any kind over social media platforms.

I just want a simple cake. How far in advance should I order?

We typically require 2-3 weeks notice to book a simple signature cake. The earlier the better, but we will always try our best to accommodate last minute requests!

How far advance do you book for weddings and other large special events

Weddings can be booked up to a year in advance! We usually recommend booking at least 4-6 months before weddings, as the wedding season typically books up very quickly and we can only take so many events each weekend. For custom cakes for special events, 2 months is always a good amount of time, although if you have a last-minute request we will definitely try to make it work! For 1-tiered signature cakes, 2 weeks is the typical time requirement.

Shipping, Delivery and Pickup

How much does shipping cost?

Express postage starts at $15 and increases depending on item weight.

What shipping carriers do you use?

Frosted Betty Bakeshop ships throughout the United States using UPS as our third party shipping carrier.

Do you deliver?

Yes! We deliver. Delivery fee is $100 (< 75 miles) or $150 (> 75 miles) and $1.50 per mile round trip from 3130 Fry rd.

The delivery fee includes set up time as well. We will help you set up your cake and dessert.

We ONLY bring and set up desserts and cake. We do not provide decor, linens, or flowers. All items must be at the table when we arrive.

Can I order treats and have them delivered to someone else?

Of course you can! If you would like us to direct the order to somebody else, please fill in their postal details when placing an order and let us know who to address the package to, but don't forget to leave us your contact details as all tracking updates will be sent to you.

Will the treats get damaged during shipping?

All cookies are protected with bubble wrap when posted. Unfortunately, once shipped, we can no longer look after them, so postage is at your own risk. We don't offer refunds for damaged cookies due to postage handling. You're welcome to order extra cookies to avoid disappointment.

How do I track my order?

Once your order has been shipped, we will email you the tracking information.

How much is delivery?

Depending on location/distance, our delivery starts at $15 and can go up to $100+

What time will my order be delivered?

We deliver anytime between 10am and 5pm and you will receive an email one day before your order is due with a narrower time slot. Tracking is provided on the day via SMS and email. **If there is a specific time your order must be delivered, please indicate and we will try our best to accommodate your need.

Can I pick up my order in person?

Yes you can!

You can skip the delivery costs with free local pickup from our kitchen located at 3130 N Fry rd. Suite 800 Katy TX 77449

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up on the date you selected. We will send you an email when your order is ready along with instructions. *Please note that pick up in person is by appointment only

If, for some reason, you are unable to pick up your order on your pick-up date, please contact us at 1-204-691-4222 or email us at hello@jennaraecakes.com to discuss options. Orders not picked up on their pick up date are not eligible for a refund and a new order will need to be placed for a new pick up date. 

How do I choose a date for my order?

Simply select the required date at checkout.

If your desired date is not available, please note that our cakes stay fresh for 3-4 days in the fridge

General

How far advance do you book for weddings and other large special events

Can I change my delivery address?

How can I track my order?

How do I know if I have received my complete order?

What are your delivery policies?

For celebration cakes, fondant cookies or other treats delivery is available at an extra cost depending on location and subject to availability.

Wedding Cakes and any tiered cakes above 2 tiers cannot be collected and will only be delivered to your specified venue – charges for delivery and set ups will be included in your quote.

For delivery of postal items, once the treats have left my premises and are in the hands of a delivery company the delivery is out of my control. I am not liable for any mistreatments of items or any damage of goods due to handling or weather conditions.

Shelf life, Storage, Ingredients

How do I transport and store my cake or other treats?

Before collecting your cake, make space in your fridge. Turn on the A/C in your car before collecting as your car needs to be cold on arrival. Upon collecting the cake, please take the cake from the bottom of the board/box not the sides as this will damage the cake. 

The cake must be transported on the floor of the passenger side or a flat surface of your trunk, not on the seats or be held on a lap.  Try to avoid bumps in the road, busy routes, sharp turns or sudden stops to minimize potential damage. In winter time please don’t put the heating on when travelling with the cake, and in the summer, please put the AC on. 

To keep your cake in a perfect condition it must be stored in the fridge and taken out approx. 1-2 hour before being cut, depending on the room temperature or somewhere cool & dark on a sturdy supportive surface and kept out of reach of children and pets. Please follow the instructions on/inside the box for further information Never display your cake in direct sunlight or it will melt.

When transporting cakes, yourself, ensure they have been in the fridge beforehand. Travelling with room temperature cake is most likely going to cause damage. Please drive very carefully as I can NOT be held accountable for any damages which may occur once a cake has left my possession.

If you are transporting your cake to a destination that is further than 30-45 minutes away, please let us know so we can take special care to have your cake nice and chilled when you pick it up.

For custom cookies: Store cookies in a cool, dry place away from direct sunlight. Do not store them in the fridge.

Please note: Once the desserts leaves our shop, we are not responsible for what happens on the transportation journey. Please follow the transportation instructions above and feel free to reach out with any questions or concerns

Do you offer allergy-friendly products

Unfortunately, no. We would love to cater to all dietary requirements and understand the importance of this and there are many fabulous bakers and bakeries in our area that specialize in allergen friendly products. Most of our treats contain milk, egg and wheat products. They are made in an environment where egg, milk, gluten and other allergens are present. We cannot guarantee that any dessert is entirely allergen free.

How do I cut and serve cake?

Please keep the cake refrigerated and take out of fridge at least 2 hours before serving in winter months and in the summer an hour before serving.

Some elements of your cake (charms, toppers, floristry wire, florals etc) will need to be removed before serving.

Tiered cakes will be supported with dowels and a central dowel which is connected to the base of your board. Please remove all dowels before cutting your cake.

Once cut, wrap with cling film and store in an airtight container in the refrigerator for up to 5 days. Before eating please allow your cake slices to come back to room temperature.

What is the shelf life of your products?

For cake and other treats: 3-4 days if properly stored in an airtight container. For Fondant Cookies: All cookies are heat sealed in clear plastic packaging and will remain fresh for 4 weeks. Once opened, cookies are best consumed within 24 hours. If they aren't sealed in packaging, they can be kept in an airtight container for up to 7 days.

What type of facility are your products made in?

in a certified commercial kitchen. The cakes are made in an environment where egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely allergen free although we make every effort to ensure that allergies are accommodated.

What flavors do you have?

For Cookies: We make vanilla sugar cookies with fondant! We can also accommodate custom requests for chocolate sugar cookies.

What size cakes do you offer?

Our ready to order cakes :

single tier cakes are available in 5”, 6” and 8” diameter and are approx 5”-7" high depending on flavour. 

Our 2 tier cake consists of a 8" base cake sitting beneath a 6" base cake. The height of this is approx 12-14" high, depending on flavour. 

Custom Cakes: We usually do no more than 4 tier cakes, but depending on the design we will try our best to accommodate your needs.

Classes, Workshops, Decorating Parties & Decorating Kits

What is the difference between a class and a workshop

Classes are a fun and interactive social experience with up to 15 attendants where you learn how to decorate a pre-baked cake or cookies

Workshops are technique-centered, semi-private with up to 6 attendants where you learn recipes, techniques, make decorations, and decorate a pre-baked, scratch made cake. You get real time feedback and guidance. Our attendees leave being able to decorate a cake from start to finish

Can kids take classes or workshops

Absolutely! We recommend a minimum age of 7 for our cake decorating classes and age 12 for our workshops. From time to time we will offer classes for younger children.They must have their own ticket.

All events are kid-friendly unless "adult-only" is specified in the event details. Kids must be 4 years or older for cupcake events, or 8 years or older to participate in cake events. Remember, each participant must have their own ticket at an event.

Do you offer private parties

Yes! Plan a unique party, shower, or get-together with a custom, private decorating party.

Pizza is always a popular choice, we recommend pizza from Pizza Boli's Chantilly. Let them know it's for Cake Time and they'll give you 10% off!

We have paper plates, utensils, and napkins. Other food and drinks are permitted but please note it must be NUT-FREE.

Cake or cupcakes for the birthday guests to enjoy can be ordered from us, most do ourCelebration CupcakesorCelebration Cake. Want a custom cake? No problem, email us atfun@caketime.coto arrange.Please note that outside cakes, cupcakes, or other desserts are NOT permitted.

Will you travel to a location to teach a class, workshop or decorating party?

Yes! Travel fees applicable. Fill out our private party inquiry form to get more information for on-site classes.
If you own a venue or location and would like to partner with us, send us an email at info@frostedbetty.com

Do you rent out your space? Im a cake decorator and would like to host my own class

Our studio is available to rent on select days when available.

Rates (4 hour minimum):

  • $75 / hour on Saturday (does not include access to dining room area)
  • $125 / hour on Sunday (includes access to dining room area)

Available hours: 9AM - 5PM

Email info@frostedbetty.com to inquire and to schedule a tour of the space.

  • Space rental starts at $150.00/hour with a 2 hour minimum

How early can I arrive

We ask that you arrive 15 minutes prior to your scheduled event, and no sooner. We want to make sure the event space is fully ready before you enter.

What if I am late

We extend a 10 minute grace period for each event. We ask that you arrive 15 minutes early to get comfortable and set up your space. If you are 15 minutes or more late to the event, we cannot guarantee that you will catch up. We cannot guarantee one-on-one help at a public event.

Can I bring someone that is not participating with me to an event

No extra guests are allowed at an event, including children. Each individual should have a ticket to participate in the event. Cakes may not be shared between two or more people for decorating. We want to ensure that each guest has the space required to decorate and receive instruction.

Is there a low participation policy

Low turnout may result in cancellation of the event. In the event of cancellation due to low turnout, you may have your ticket refunded or moved toward a future event. Guests will be notified in advance if an event is cancelled. 

What can i bring to the event

All of our adult-only cake decorating events are BYOB! Bring your preferred drink of choice. You must be 21 years of age or older to consume alcohol at our events. 

​You can also bring snacks and food to eat during the event. Small snacks are preferred, as you will need 98% of the space at your table! Certain partner spaces do not allow outside food or drink, but may be purchased if applicable.

What is the deposit for a private event

For private events, your deposit is 30% of the total and is due upon booking. The remaining balance for your event is due one week before the scheduled date. 

You do have the option of transferring your deposit to another date for a $25 fee. 

Dessert Truck, Corporate & Catering

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